Individual Papers- FAQ

Individual Papers - FAQ

How long do you get to complete a paper?

Your enrolment gives you 30 days access to the course materials.

Who should take these online courses?

Our online courses benefit people working, or seeking work in, the following types of organisations:

Government Ministries
Operational Departments
Local or Regional Councils
Health and Education Sector Agencies
Government Corporations
Crown Entities
Not-for-profit agencies working under contract to the public sector
Maori Service Delivery Agencies
Private sector consultants working in government
Private sector firms affected by government policy
Political Parties, including Minister's offices
Ministers

What if I have a complaint?

We actively seek your feedback on any aspect of our products or services that you think would benefit from improvement. If you find us remiss in any way, we ask you to follow these 3 steps:

Email Us to let us know your concern.
If you are not satisfied with the response you receive, put your concern in writing in an email to the Learning Support and we will get back to you within seven days.
If you are still unhappy with this response, refer your complaint to a Senior Manager of NZSBG and again, we will undertake to get back to you within seven days.
If you are not happy with how we handle your complaint, you are welcome to refer the matter to the Quality Commission of NZAPEP, of which SBG is a foundation member.
NZAPEP Quality Commission,
PO Box 20143
Glen Eden
Auckland
If you are still not happy, you should refer the matter to the New Zealand Qualifications Authority, PO Box 160, Wellington.

NB: If you have a problem, ask about it at the time.

If the help isn't helpful, we want to know about that.

Technical Problems

I try to login but keep receiving an Incorrect Password message what do I do?

When logging in to your online courseware, the system checks the database for the entered email address and password. This message is received only when a matched email address is found.

If your password has the number zero in it check to make sure you are not using the letter O and vice versa.

The passwords are case sensitive. If you have upper case (Capital) letters in your password, please make sure the Caps lock function is on.

If the message says you are a duplicate user, then you are already in the system but under a different email address. See How do I change my personal details?

I've forgotten my password - what should I do?

Go to the login page and click on the 'I have lost my password' link and then enter your email address (the one that you registered with). Your password will then be emailed to you immediately.

Technical Requirements

What computer hardware and software do I need?

Software: our on-line training system works best when the following Microsoft software is loaded

Internet Explorer 5.5 upwards

Acrobat Reader

(Please note our software does currently support Netscape 4.79 and upwards)

Unit Standards and Certificate Courses

Are there any entry requirements?

No prior knowledge is required but we do require minimum understanding of English, computer literacy and access to an Internet linked computer.

Do I get a certificate?

Yes, NZSBG is registered as a private training establishment and accredited by NZQA to provide these unit standards. We are authorised to issue a certificate of course completion for unit standards and each unit will be registered for you on your NZQA Record of Achievement.